IT ALL STARTS AT THE DASHBOARD
As is the case with most dashboards, users should be able to get vital information and be able to easily launch tasks from the dashboard. BrightGauge’s dashboard is no different. When I started this project I had a blank slate to design. Based on user and industry research that I conducted I was able to drill in to the data that was most valuable to our users.
Widgetized, customizable, dynamically populated with easy action buttons
Top level view of all of the MSP’s clients with prominent health score card rating
Dashboard view for each particular client with important data displayed
We wanted to make sure the MSP always had a way to back out of an action
Allows the MSP to only show the gauges they want to show
The MSP needed to be able to manage their BrightGauge administratively.
An easy way for BrightGauge to tell the MSP their connectivity was down
This is the internal CMS for all client files, and all files for all clients.
I wanted the MSP to be able to brand their portal to have their look and feel
Allow the MSP to add/edit/delete team members and set their permissions
My typical process upon starting any new project would have been user research. As I mentioned above, there was already a beta version of the tool that met the needs of the application, but there were a lot of pieces that needed refinement. So I began with the users first step, Sign-up & Onboarding.