We combined the same data from the MSP’s PSA & RMM systems and presented it along with an IT Health Score which was dynamicly populated in and real time along with gauges to the MSP’s client what their systems looked like.
The clients were also provided a way to create support tickets, view their recent tickets, and view files and reports the MSP had created for them.
One of the other design requirements was to make sure it was viewable from any device, ie. tablet, phone, etc. So a mobile first approach was at the forefront of our planning.