BrightGauge Software is a web-based business-analytics platform that enables managed IT services providers (MSPs) to generate customizable performance reports and dashboards based on their unique data sources.
When I started on this project, it was practically from scratch. There was a beta version, but the owner had hired a new dev team and the sky was the limit. My task was to create the best possible user experience for the MSP.


My typical process upon starting any new project would have been user research. As I mentioned above, there was already a beta version of the tool that met the needs of the application, but there were a lot of pieces that needed refinement. So I began with the users first step, Sign-up & Onboarding.

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