I am a User Experience Leader with a background in enterprise applications, consumer applications, technical visualization tools and learning management. My priority is the user; I do whatever it takes to make sure their voice is heard. My objective is to create products that are visually pleasing, simple to use and solve real world problems. I’ve worked in close collaboration with C-level executives, Product Managers, Design and Development Teams in both startups and Fortune 500’s. I am looking to be part of a team that challenges each other to create what hasn’t been created.

    • Wireframes
    • Prototyping
    • Storyboarding
    • Personas/User Profiles
    • Process Flows
  • User Research
  • Usability Research
  • Taxonomy
  • Task Analysis
  • Competitive Analysis
  • User Interface Design
  • Design Specifications
  • Concept Modeling
  • Sitemaps
  • Infographic Design
  • Roadmap Development
  • Feature Planning
  • Agile SCRUM
  • Requirement Gathering
  • Advocate of Web Standards


  • Axure
  • Sketch
  • InVision
  • Adobe CS
  • Pencil & Paper


  • Google Analytics
  • Omniture
  • Optimizely
  • Qualtrics


  • HTML5
  • CSS3


  • GIT
  • Jira
  • Eclipse

Citrix Systems
Lead User Experience Designer
February 2015-Present

  • Lead the UX and UI design of, an internal learning management systems used by Citrix employees and partners as well as customers via the hands on learning labs, by defining user stories, sitemaps, task flows, storyboarding, wireframes, prototypes, user interviews to validate design decisions, UI design, interaction documentation and style guide for desktop, tablet and phone.
  • Lead a team of designers across multiple projects within the sales and services organization.
  • Managed the UX relationship with three development teams on different projects to ensure all features and requirements are properly understood and executed on and to ensure design patterns and libraries are consistent across teams.
  • Responsible for maintaining the pattern library and styleguide for all enablement properties.
  • Designed the user experience from scratch for Citrix’s new case creation and case management system used by the support organization.
  • Assisted the Demo Center team with user experience and user interface requests for their main tool and their report builder tool.

Citrix Systems
Sr. User Experience Designer
November 2013-Present

  • Lead the user experience efforts for, but not limited to:,,, Citrix unified search, Citrix profile management, GoToMyCCS and GoToMyCFL.
  • Responsible for gathering requirements from business owners and stakeholders and turning them into actionable roadmap features for Citrix Services properties.
  • Designed and developed the Citrix Services user experience pattern library
  • Lead 2 junior UX/UI designers by providing direction and guidance on user research, interaction design, and the overall user experience of Citrix Services products.
  • Coordinated and lead user testing and customer research for product release(s). Provided UX solutions for usability issues identified through customer research.
  • Created and provided interaction documentation for front end and back end development teams. Assisted QA with interface testing.
  • Re-designed Project Accelerator user interface and user experience.
  • Assisted senior leadership team during reviews and pitches of new service offerings to develop user experience and feature recommendations.

Citrix Systems
Product Designer II
June 2012-November 2013

  • Lead product design efforts for Citrix App Orchestration. Responsible for all user interface, interaction and experience design including personas, user stories, flowcharts, wireframes, prototypes, interaction documentation and visual design specs.
  • Implemented new way to create, manage and share wireframes, prototypes and flowcharts by Introducing Axure software to the team.
  • Worked hand in hand with development team and Principle Architect and Engineer to develop specs for technical requirements.
  • Worked hand in hand with Information Experience team to insure verbiage throughout the product has a consistent message and terminology.
  • Collaborated with user research team to define change requests and site enhancements based off of user feedback and white glove program
  • Acted as Design QA for Citrix App Orchestration by leading regular design reviews of development builds and documenting and creating bugs for development in OneBug and tasks for internal PD members in Podio.

BrightGauge Software
Lead User Experience Architect
January 2011 – June 2012

  • Designed and developed original marketing site and designed web application; developed site requirements documents and user interface specs.
  • Developed site architecture and specifications, designed user interface elements and page layout, and conducted usability testing for web application
  • Represented UI design voice in product planning meetings with President and Advisory Board
  • Managed multiple creative projects with concurrent deadlines and provided leadership to development team to meet deadlines and goals.
  • Collected analysis from customer behavior using available data and then recommend improvements to the Web application
  • Produce high-quality product features and improvements through all stages of design, from concept iteration to spec documentation to design QA before pushing to production.
  • Maintain working prototype for rapid iteration and communication of design ideas and implementation with product management, engineering and the marketing team.
  • Create design patterns and collaborate with development team to set design standards across all products that met business goals, were consistent with brand guidelines, and met resource and implementation limits.
  • Worked closely with back-end developers to ensure the integrity of the UI throughout the development life-cycle.
  • Solely designed, developed and maintained BrightGauge’s marketing site, and all additional marketing materials from collateral materials to tradeshow giveaways.
  • Designed and launched BrightGauge’s Report Builder tool, a feature of the BrightGauge product that allows MSP’s to design, create and schedule client reports..
  • Designed BrightGauge’s Gauge Builder tool, a feature of the BrightGauge product that allows MSP’s to create custom gauges (visual charts) by accessing and combining their data sources, customizing the graphical presentation of their data.

Lead User Interface Designer
June 2009 – January 2011

  • Lead multiple projects from business requirements to wireframing/prototyping to visual design then into development stage while ensuring that the user experience was not overlooked throughout the process.
  • Working directly with senior software developers/engineers to create design elements and clean front end code that is easily implemented into the .net/AX environment.
  • Conducted usability testing for new features prior to development.
  • Maintained company’s Wiki for user-interface best practices, procedures, and style guide.
  • Utilizing Microsoft SharePoint to effectively collaborate project details and user results
  • Identified user needs and business requirements and communicated design deliverables, such as specifications, templates in .NET and storyboards.
  • Worked with production team to implement UI and create enhancements to optimize user experience.

Interactive Web Interface Designer
September 2007 – June 2009

  • Designed user interface for desktop and Web-based products, both internal and external, from conceptualization and detailed user interface and functionality design through implementation with sites using DNN & Cold Fusion
  • Work directly with software developers/engineers to create “leading edge” results that leverage new technology/ Web 2.0 trends and solidify the project “wish-list” from the development phase into production.
  • Developed working wireframes and prototypes using HTML, CSS and JavaScript to demonstrate site layout and functionality (live demos)
  • Designed Flash based dynamic websites using ActionScript 2.0 and XML for dealerships still using BZ Results framework.
  • Managed a staff of 4 remote designers.

Senior Web Designer
August 2006 – September 2007

  • Designed user-centered interactive splash pages, site features, marketing presentations, and marketing materials for,,, and
  • Designed and executed print collateral, logos, user interface elements, banners and other marketing instruments to support CBS’s marketing and digital media visuals, branding, and stylistic needs
  • Work directly with web development and software engineers on designs that align with the overall creative vision and user needs for a constantly growing online community
  • Collaborated with product development team to help develop user research and usability tests.
  • Worked with Quality Assurance to ensure design and interaction was implemented correctly per wireframes and hi definition layouts.
  • Designed Flash banners for website and presentations.

Original Marketing Group
Web Art Director
December 2003 – August 2006

  • Design custom websites for 100+ clients in multiple industries
  • In-depth experience applying graphic design principles to produce creative, innovative and professional websites
  • Cutting-edge technical knowledge of HTML & CSS programming
  • Responsible for quality assurance of all web design projects, including web usability, testing and debugging
  • Image creation, optimization and manipulation
  • Advise clients on effective marketing techniques to increase website traffic

The Art Institute of Fort Lauderdale, Florida
Associate of Science | Interactive Media and Web Design, 2004

Kitti and I both worked to launch a new golf product in 2007. It was a pleasure to work with her on new concepts and strategies and to see her designs come to life.Joe Flynn
Joe FlynnDirector, Product Management
Kitti is an extremely talented designer with advanced UI programming skills to turn around digital interactive prototypes in very little time. I presented her with an innovative product concept for iPad, and she used her magical powers to generate an amazing prototype by the very next day. I love her no-nonsense style...she gets things done.Lise Pilot
Lise PilotLead Product/UX Designer, Citrix
I worked with Kitti on the App Orchestration Project. The project required a seamless design to integrate the various projects it supports and also it need to support migration from older projects. Kitti designed a simple usable interface who covered all these areas and made the user experience a pleasant one. Kitti has good insights and understanding the needs of the end user using the product and she provided good markers and tips in the design for the customer to quickly understand the process.Joel Cardoza
Joel CardozaSenior Software Engineer at Citrix
Kitti is an expert User Experience designer. I worked with Kitti on a number of projects, and she takes a very user-centered approach when designing a solution. She was able to transform project requirements into a world class user experience for our customers.Nate Jackson
Nate JacksonSenior Manager of Web Development at Citrix
Kitti Lakner is star in the UX field. I have worked with Kitti on several projects and I was always amazed by her energy and quality of work. She will always go the extra mile to deliver the best and most creative results.Andreea Ignat
Andreea IgnatSoftware Engineer at Citrix
Kitti is an extremely talented Web Designer and Developer. She and I were introduced when my client, Vitacost, was in need of such a resource. She was identified as a top candidate through my recruitment team and was selected for this position out of a number of other local candidates. Every follow-up conversation I had with her direct manager was filled with positive comments regarding her performance. Not only is she great at what she does, but Kitti is also extremely personable and enjoyable to be around.Diane Samuelson
Diane SamuelsonLead Business Analyst at Citrix Systems
Kitti Lakner is an expert in the UX field. She will always surprise you with wonderfully creative solutions to problems. I have worked with Kitti on several projects and she is very dependable. You can always count on Kitti to do great work and do it fast if necessary. Kitti is also a very confident communicator and a joy to work withGabriel Duque
Gabriel DuqueSenior Web Producer/Scrum Master/Project Manager at Citrix
"That web page looks fantastic!" are among the common reactions to Kitti's designs. She brings innovation and a tremendous wow factor to the user experience of web pages. I have had the pleasure of working with Kitti at Citrix on Project Accelerator and the outstanding home page the application has stands testimonial to Kitti's talent. Kitti's designs are backed by extensive user research and she gets into the depths of the problem at hand. She is a confident and energetic team player with brilliant work ethics. Kitti's vibrant personality fosters a very positive environment within the team. She is a rockstar in the world of user-experience and her creative energy is contagious.Kripa Sreenivasan
Kripa SreenivasanSoftware Test Engineer at Citrix
Design Thinking – Kitti was able to make what would normally be quite dry and boring content, stand out in a way that looked extremely polished and well thought out. She proved adept at researching concepts and getting validation from end users before embarking on costly and lengthy development cycles. Innovation - She constantly brought new ideas to our discussions, often mocking them up in advance so she could quickly and succinctly communicate new ideas to the team. Collaborative – Kitti was effective at developing ideas, taking feedback, iterating, and turning around final products. She has a sense of pride for what she produces but is accepting of feedback on those ideas. A rare trait in my limited experience in working with “creatives”Phil Ferrante
Phil FerranteDirector of Worldwide Consulting at Citrix
Kitti is passionate about designing the best possible experience for her users. She has the tools smarts, the interaction design smarts, and the ability to listen to users to discern how to best improve what she is working on to help them meet their business goals. I feel very fortunate to work with Kitti; she brings a fresh, energetic perspective to all of her work, and would be a valuable resource for any team.Lynn Van Dyke
Lynn Van DykeSenior User Experience Researcher at Citrix Systems
Kitti is one of the most passionate designers I have worked with. When she first arrived on my team, Kitti helped us spearhead the transition from static wireframes to interactive prototypes and took the lead on a complex project, coming up to speed and producing results very quickly. She is always willing to put in whatever time and energy is necessary to get the job done. She loves what she does and always puts the needs of the user first.Ian Patrick
Ian PatrickManager, Product Design, Citrix

Kitti is a super talented designer. She can handle highly technical complicated projects. She has a strong design voice and is a great advocate for the user. She jumped into a very complicated new product and was able to help out immediately.

 Julie Baher
Julie BaherGroup Director, Customer Experience at Citrix
I had the pleasure of working with Kitti on a new product that was in development. She was a quick learner of really complex concepts, an extremely fast worker as she produced hundreds of quality interactive prototype wireframes, and continuously challenged design thinking by asking tough questions to the architects and developers. She has great energy and a passion for excellent user experience design. She would be a great asset to any team!Megan Coyle
Megan CoyleSenior Product Designer at Citrix Systems
Kitti and I worked together at CBS when I was both Marketing Manager and Project Manager. While I was in Marketing, Kitti aided us in developing new campaigns and was always providing new ideas and designs upon request. As a Project Manager I noticed other skills Kitti had including time management, multi-tasking, and interdepartmental coordination. Overall, it was a pleasure working with Kitti and would recommend her to any organization.Danny Kadoche
Danny KadocheMarketing Manager CBS Interactive
In the year I was fortunate enough to have Kitti as a part of my team I came to rely on her expertise and skill for all things User Experience. She demonstrates a passion for great work, determination to meet deadlines and exceed expectations, and a commitment to her team that won her many fans. Kitti also demonstrates mastery of all aspects of User Experience, from research to interface design to graphic design. One of the most impressive aspects of Kitti's work is how she goes beyond taking requirements from customers to add her own insights and ideas that truly add value and delight customers. Kitti is a great addition to any team looking to design and build innovative and effective products.Matthew Strongin
Matthew StronginDirector, Enablement Technologies at Citrix Systems Inc
I had the great pleasure of working with Kitti on a number of projects and I found her to be one of the most passionate and driven people I have ever worked with. She always went the extra mile in her work. She would constantly surprise me with the elegance and thoughtfulness of her UX designs and recommendations. She's a true joy to work with and I hope to be able to work with her again in the future.Dr. Tim Murphrey
Dr. Tim MurphreySenior Manager - Technical Enablement at Citrix
I had the great pleasure of working with Kitti Lakner on several design projects over the last three years. Kitti champions design for the what the customer needs, and tirelessly puts this first. She uses Design Thinking and other research methods to prototype and redesign until the project is right. I have seen her work hard to question assumptions a team is making in order to ensure that the orientation is appropriately prioritizing the customer need. Kitti understands how to be solid team member, while working quickly. She always returned my queries or suggestions immediately, with great input at every turn. In one project I observed her creative and expert eye when designing infographics. She is also very experienced with user interface designs, exhibiting a knowledge of making things as simple and easy as possible for the customer. I notice I have the urge to mention the customer in almost every sentence when writing about Kitti - because that’s really how I think of her. It’s always about the customer. I also worked with Kitti when she was designing a search experience that needed a complex integration of several knowledge properties that were a challenge and very difficult to align. She researched the technologies until she understood the pros and cons of all the choices in order to advocate for ever better design. That’s Kitti in a nutshell. She seems to love getting it as right as possible for the project need. I would always jump at a chance to work with Kitti on any project.Brenda Oakley
Brenda OakleyLead Information Designer at Citrix
Kitti is a vibrant star in the world of user experience design. Her insight and dedication resulted in major improvements to the web application I manage. She brings passion, knowledge and a keen eye to both web applications and content layout.Christopher Pagel
Christopher PagelProduct Leadership
Kitti is not only a super hero when it comes to getting things done, she's also super fun to work with. Her bubbly nature makes the tough stuff a bit less stressful, and her get-it-done-right attitude ensures what she delivers will be top notch. Kitti is always willing to lend a helping hand and is willing to share her creative ideas and knowledge without hesitation. I can't wait to work on another project with her!Amy Kahrim
Amy KahrimSr Mgr of Services Enablement at Citrix
I've used Kitti on more projects than I can count. She excels in working with clients that know what they want but have trouble articulating it. She works fast and is constantly tweaking her techniques to make sure they are compatible with the strictest new standards.Paul Geller
Paul GellerChief Marketing Officer @ The Kabbalah Centre
Master UX designer. I worked with Kitti to redesign the hardware and sizing table and conceptual design diagram for Project Accelerator ( As the technical architect I provided Kitti with a long list of technical and business requirements with no real idea of how they could be met. Kitti quickly analyzed the requirements before designing a truly beautiful user experience. Kitti is exceptional designer and an absolute pleasure to work with. I have no reservations recommending Kitti.Andy Baker
Andy BakerSenior Architect at Citrix
I found Kitti to be a "breath of fresh air" in the web design department. Her willingness to accept any and all work and her attention to detail made my job alot easier.Michael Koenig
Michael KoenigDirector of Software Development, ADP
I had the pleasure of working with Kitti on several projects at Citrix. Not only is she a master at UX design but fully understands and is a master at usability testing and research which is a key difference between her and many people who are just graphic / web designers. Not only did she come up with great visual designs but she understood that design is not just about making something visual pleasing but more importantly is about creating something to best achieve the company's intended goal. She created UX designs that bot streamlined and created a more effective user interaction, fulfilled the company's marketing goals, increases conversions to sales and ROI, and successfully satisfies the end users desires. She was involved requirements gathering from the product owners, did wireframing / prototyping, creating of HiDef visuals, and usability testing and research for multiple Citrix properties.Darren Gideon
Darren GideonPrincipal Web Developer UI at Citrix
Kitti is very savvy in web design yet she can communicate at a non-technical level. She was able to take our website ideas and suggest creative options and considerations within our limited budget that helped our team further clarify our message. She effectively implemented our preferences in a manner that our Firm was very pleased with her and the final result.Lori Deibel
Lori DeibelSenior Director- Michael Dunford Associates, LLC
Kitti is a great designer and a huge asset to ADP. Her communication and follow up skills are impeccable and because of this, everything is always done right - the first time! She makes my job of handling clients and managing their expectations easy.Eddy DeMelo
Eddy DeMeloTechnical Client Analyst, ADP
I had the pleasure of working with Kitti at Vitacost. She's got an eye for design & functionality and really understands the target user. Aside from her design capabilities, I found her technical knowledge to be exceptional. I was honestly inspired by her work and I miss working with her! I cannot recommend Kitti enough - she's fantastic!Kat Alderman
Kat AldermanSenior Director of Acquisition & Retention